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"Customer Satisfaction" Quotes

"Your most unhappy customers are your greatest source of learning."

"Any product that needs a manual to work is broken."

"We innovate by starting with the customer and working backwards. That becomes the touchstone for how we invent."

"Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight."

"We understand that and believe in failing early and iterating until we get it right. When this process works, it means our failures are relatively small in size (most experiments can start small), and when we hit on something that is really working for cus"

"We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better."

"The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works."

"We don't focus on the optics of the next quarter; we focus on what is going to be good for customers."

"There are many ways to center a business. You can be competitor focused, you can be product focused, you can be technology focused, you can be business model focused, and there are more. But in my view, obsessive customer focus is by far the most protectiv"

"There are many advantages to a customer-centric approach, but here’s the big one: customers are always beautifully, wonderfully dissatisfied, even when they report being happy and business is great. Even when they don’t yet know it, customers want somethin"